Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original parts, hardware, and packaging included. You'll also need your order number or proof of purchase.

To start a return, contact us at support@coldstartsupplyco.com with your order number and the reason for return. Return addresses are issued per order, so we'll send you the correct address and instructions once your return is approved. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. In those cases, we cover return shipping and replace or refund the item at no cost to you.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us at support@coldstartsupplyco.com within 7 days of delivery with photos of the item and packaging. We'll make it right — no runaround.

NON-RETURNABLE ITEMS

We cannot accept returns on items that have been installed, wired, drilled, or otherwise modified. Because of the nature of vehicle accessories, once a product has been mounted or hardwired we are unable to resell it.

We also cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to get what you want is to return your original item and place a new order once your return is approved.

ORDER CANCELLATIONS

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, it falls under our standard return policy.

REFUNDS

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, your refund is issued automatically to your original payment method within 10 business days. Keep in mind your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since your return was approved and you haven't seen the refund, contact us at support@coldstartsupplyco.com.